Refund policy

At the Retro Queen Boutique, we understand that not every item you purchase will fit, and sometimes a return is necessary. We want that process to be as simple as possible for you. After you review the policy below, please get in touch with us via email at info@theretroqueen.com or call 715.703.9436.

RETURN POLICY

  • Shipping will not be refunded on any returned items, and return shipping cost is the customer's responsibility when shipping items back to us.

  • Return items must be postmarked within 14 days of receiving your order. Any returns postmarked after 14 days of the date you receive them will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

  • Returns will be issued in the form of an in-store credit.

  • Returns must be received in an unused condition with tags attached. In the case the item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return, and you will be responsible for the reshipping fee.

  • Clearance, accessories, and final sale products are non-returnable.

EXCHANGES

If you would like to exchange your item for another size, you must return your item within 14 days of purchase. Once the item is received and approved, you will be issued in-store credit. You can apply in-store credit for the desired size if the merchandise is still in stock. You can use the credit for a future purchase if the item is unavailable.

DEFECTIVE OR DAMAGED MERCHANDISE

We check all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

If you believe you have received defective or damaged merchandise, you must contact us within three days of receipt. If we do not receive notification that you have received a damaged item in three days, the return will be rejected for any store credit or refund.

Returns should be addressed to:

The Retro Queen Boutique

204 North Lincoln Street

Thorp, WI 54771

***Please include your receipt or name and order number along with the items being returned.